Mobile number verification is crucial for accessing your OKX account, enabling buy/sell transactions, and securing your assets. If your current number is no longer accessible or you wish to update it, follow this comprehensive guide.
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Prerequisites
- Active OKX account
- Identity verification documents
- Access to old/new mobile numbers for SMS verification
Method 1: When Your Current Number Is Accessible
Step-by-Step Process:
Navigate to Security Settings
- Open the OKX App → Tap profile icon → Select "Security Settings"
Initiate Number Change
- Choose "Mobile Number" → Click "Modify" → Complete identity verification via facial recognition
Finalize Update
- Enter new number + verification codes
- Confirm with account password
Method 2: If Your Number Is No Longer Available
Scenario A: Account Logged Out
- Attempt login → Select "Other Verification Methods"
- Choose "Reset Mobile" → Complete security checks
- Provide alternate verification (email/authenticator)
Scenario B: Account Logged In
- Access "Full Features" menu → Security Settings
- Select "Can't Verify Old Number" → Follow on-screen reset process
Security Protocols
- 24-hour withdrawal/C2C trading freeze after number change
- Multi-factor authentication required for all modifications
FAQ Section
Q1: How long does the mobile number update process take?
A1: Changes are immediate, but security restrictions apply for 24 hours.
Q2: What if I don't receive the SMS verification code?
A2: Ensure proper network connectivity. Request a new code or try voice verification.
Q3: Can I use the same number for multiple OKX accounts?
A3: No. Each mobile number can only be associated with one verified account.
Q4: Is there a fee for changing my registered mobile number?
A4: OKX doesn't charge for number updates, but carrier SMS fees may apply.
👉 Secure your account today with updated contact information.
Note: This guide applies to OKX App version 6.45.0 or later. Procedures may vary slightly by region due to local regulations.
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