Forgetting your password can be frustrating, but resetting it on OKX is simple. This guide covers password recovery for both App and Web users, with important security considerations.
1. Ensuring You Have the Latest App Version
Before resetting your password in logged-out state:
- Requirement: Your OKX App must be updated to the latest version
- Verification: You'll need to complete security checks during the process
How to Update Your App:
Method 1: Automatic Update
- Tap the profile icon (top-left)
- Select "About OKX"
- Check current version
- Tap "Check Updates"
Method 2: Manual Download
If automatic updates fail:
- Contact support for direct download links
- Smart chatbot can provide latest versions
Method 3: Help Center Assistance
- Navigate to Help Center via profile
- Select "Online Support"
- Type "App download" to get links
2. Resetting Password via Mobile App
Step-by-Step Process:
- Open OKX App homepage
- Enter registered phone number
- Tap "Next" then "Forgot Password"
Follow on-screen instructions to:
- Create new password
- Complete verification
- Confirm changes
Security Note: Password changes on new devices trigger 24-hour withdrawal/C2C selling restrictions.
3. Resetting Password via Web Browser
Web-Specific Process:
- Visit OKX official website
- Click login and enter phone number
- Select "Forgot Password"
Complete dual verification:
- SMS code (mobile)
- Email verification code
- Set new password and confirm
Important: Web version doesn't support authentication method reset—use the App for this function.
Security Considerations
After password reset:
- 24-hour withdrawal limit activates on new devices
- C2C selling restrictions apply temporarily
- Recommended to avoid frequent password changes
Frequently Asked Questions
Q: Why can't I receive verification codes?
A: Check for:
- Poor network signal
- Spam folder filtering
- System delays (wait 2-3 minutes)
Q: What if the page freezes during reset?
A: Try:
- Refreshing your browser
- Switching networks
- Waiting 10 minutes before retrying
Q: How often can I reset my password?
A: Avoid frequent resets due to:
- Security restrictions
- Temporary account limitations
- Verification requirements
Q: What about face recognition issues?
A: Ensure:
- Good lighting conditions
- Camera alignment with face
- Latest app version installed
For unresolved issues, contact [email protected] with:
- Registered email/phone
- Error screenshots
- Device information
Remember to always use official OKX channels for password recovery to avoid phishing risks.