If your cryptocurrency deposit hasn't arrived, first verify the blockchain records and deposit address. App users can utilize the following self-help tools to quickly troubleshoot and resolve issues.
Recently, the platform underwent a Wallet 2.0 upgrade, your deposit address has been updated. After the update, a notification will appear on the frontend. Deposits to old addresses will still process normally, but we recommend updating external whitelist addresses within 3 months and switching to the new address to ensure a seamless deposit experience.
Currently, the platform does not support BSC network. Do not use BSC network to deposit USDT or other digital assets into OKX, as this will render them untradable.
When depositing digital assets from another platform or wallet into OKX, if the funds don’t arrive, the issue usually falls under one of these scenarios:
Scenario 1: Delayed Blockchain Confirmation
If your deposit details are correct but the assets haven’t arrived, you can find the transaction record on the blockchain. However, if the transaction is still awaiting confirmations, there may be delays in synchronization with the platform’s wallet. Please wait patiently. Customer support cannot expedite this process.
Scenario 2: Depositing a Different Asset
Before depositing, confirm that the asset matches the platform’s supported version (e.g., USDT-ERC20 vs. USDT-TRC20). Inconsistent asset names will prevent the deposit from arriving. Submit a [Support Ticket] for assistance.
Scenario 3: Wrong Address or Network
Always double-check the deposit address and network type. For example:
- Avoid sending ETH to a BTC address.
- Do not deposit Ethereum-network assets into incompatible chains (e.g., BSC).
If this occurs, submit a [Support Ticket] immediately.
👉 Learn how to recover misdirected deposits
Scenario 4: Incorrect Memo/Tag
Some assets require a memo/tag for deposits. If the memo is entered incorrectly, the deposit won’t arrive. Submit a ticket with:
- Asset name and amount.
- Correct vs. incorrect memo.
- Transaction hash (TXID).
Scenario 5: Smart Contract Address Deposit
Only use the platform-generated deposit address for each asset. Do not deposit funds to the asset’s contract address, as this will result in permanent loss.
Scenario 6: Blockchain Reward Deposits
Mining rewards or staking yields must first be sent to a wallet address. OKX does not support direct deposits of blockchain rewards.
Scenario 7: Batch Transactions
Avoid bulk/multi-transaction deposits. If processed, these require manual intervention. Submit a [Support Ticket] under "Deposit Not Received" for engineer assistance.
Scenario 8: Below Minimum Deposit
Each asset has a minimum deposit amount (displayed on the deposit page). Deposits below this threshold will not credit.
FAQs
Q1: How long does a deposit usually take?
A1: Processing times vary by network congestion and confirmations required (e.g., Bitcoin: 2–6 confirmations ≈ 20–60 mins).
Q2: Can I recover funds sent to the wrong network?
A2: Possibly—contact support immediately with TXID and details. Recovery isn’t guaranteed.
Q3: Why does my deposit show "Completed" on the blockchain but not in OKX?
A3: The platform may still be syncing. Wait 1–2 hours; if unresolved, submit a ticket.
👉 Explore OKX’s deposit troubleshooting guide
Q4: What’s the most common deposit mistake?
A4: Network mismatches (e.g., sending ERC-20 tokens via TRC-20). Always verify the network before depositing.
Q5: Are old deposit addresses still valid after Wallet 2.0?
A5: Yes, but migrate to new addresses for optimal performance and future compatibility.
Q6: How do I check my deposit status?
A6: Use the blockchain explorer with your TXID or visit the "Transaction History" section in your OKX account.