Understanding Transaction Failures on Bitcoin.com
At Bitcoin.com, we partner with third-party merchants to facilitate your crypto purchases and sales involving fiat currencies (e.g., USD, EUR). These merchants enable debit/credit card payments, bank transfers, and alternative methods like Apple Pay/Google Pay. However, transactions may occasionally fail due to various reasons. Below, we categorize and address these issues with actionable solutions.
Card Payment Failures: Causes & Fixes
1. Frozen Bank Account
What Happened:
Your bank may freeze accounts due to:
- Mismatched identity details
- Incorrect birthdate/address
- Unusual transaction amounts
Recommended Actions:
✔ Verify and update personal information with your bank
✔ Contact customer support to unfreeze the account
2. Connectivity Issues
What Happened:
- No internet connection
- Proxy/VPN interference
- Firewall blocks
Recommended Actions:
👉 Troubleshoot connectivity problems
✔ Disable VPN/proxy services
✔ Check firewall settings
3. Suspicious Transactions
What Happened:
Banks flag transactions when:
- Account freezes occur
- Identity mismatches exist
- Unusual amounts are detected
Recommended Actions:
✔ Notify your bank about planned crypto purchases
✔ Start with smaller test transactions
Bank Transfer Failures
1. Exceeded Daily Limits
What Happened:
You've surpassed allowable transaction limits.
Recommended Actions:
✔ Complete Proof of Income (POI) verification
✔ Submit additional funding evidence (tax returns/pay stubs)
2. Delayed Transfers
What Happened:
Funds weren't received within 7 days.
Recommended Actions:
✔ Re-initiate transfer with correct recipient details
3. Insufficient Funds
What Happened:
Account balance couldn't cover the transaction.
Recommended Actions:
✔ Maintain 20% extra balance versus purchase amount
✔ Use alternative payment methods
Cryptocurrency Release Timelines
| Payment Method | Typical Processing Time | Notes |
|---|---|---|
| Bank Transfer | 2-5 business days | Includes clearing periods |
| Card Payments | 20 mins - few hours | Longer for first-time KYC |
| Digital Wallets | Instant - 30 mins | Varies by network congestion |
FAQ Section
Q: Why was I charged before receiving crypto?
A: Pre-authorizations temporarily reserve funds but don't deduct amounts. Failed transactions reverse within 10 business days.
Q: How long do card purchases take?
A: Most complete within 20 minutes post-KYC checks. High volumes may cause delays.
Q: Which banks support crypto best?
A: 👉 See crypto-friendly bank list for recommended institutions.
Q: Why use pre-authorizations?
A: They verify payment method validity without actual charges, protecting both parties.
Pro Tips for Smooth Transactions
- Always maintain buffer funds
- Double-check card details (CVV/expiry dates)
- Whitelist merchant with your bank
- Contact 24/7 support via the help widget
By addressing these common issues proactively, you'll minimize disruptions in your cryptocurrency transactions.