Institutional Onboarding Guide: FAQs & Step-by-Step Process

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How to Start Institutional Onboarding

  1. Initiate the Process:

    • Navigate to the institutional verification portal on OKX.
    • Select your institution type (e.g., Trust, Family Office, Publicly Traded Company).
    • Submit required documents (e.g., KYB forms, AML compliance questionnaires).
  2. Common Errors & Fixes:

    • Document Mismatch: Ensure uploaded files match the institution’s legal name.
    • Incomplete Fields: Double-check all mandatory sections before submission.
  3. Verification Status:

    • Track progress via your OKX dashboard. Typical processing takes 3–7 business days.

Supported Institution Types

OKX accepts the following entities:

👉 Explore OKX’s full list of supported institutions


Required Onboarding Documentation

| Institution Type | Key Documents Required |
|---------------------------------|-----------------------------------------------|
| Trust | Deed, Beneficial Ownership Disclosure |
| Family Office | Investment Authority Proof, AML Policy |
| NPO | Registration Certificate, Funding Sources |


Beneficial Ownership & KYB FAQs

Q: What attestations are required for institutional verification?
A: Signatories must agree to compliance declarations, including AML and KYC policies.

Q: How do I identify my institution type?
A: Refer to legal registration documents or consult your organization’s legal team.

Q: Is an AML questionnaire mandatory?
A: Only for high-risk sectors (e.g., financial services). OKX will notify you if required.


Troubleshooting

👉 Get instant help from OKX’s support team


Key Takeaways

Need further assistance? Refer to OKX’s Help Center for detailed guides.


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